Refund Policy
Last updated: February 19, 2026
All Sales Final - No Refunds Policy: Due to the digital nature of our products and instant download access, all sales are final. No refunds are provided once files are downloaded.
1. Digital Product Policy
All digital art downloads are final sales with no refunds because:
- Files are instantly accessible and downloadable
- Digital products cannot be "returned" or verified as deleted
- This protects our intellectual property and prevents abuse
- Industry standard practice for instant digital downloads
2. Limited Exceptions
We will provide assistance or replacements only for these specific technical issues:
- Technical Issues: File corruption, download failures, or completely unusable files
- Wrong Product Delivered: Incorrect files sent (within 24-48 hours of purchase)
- Duplicate Purchases: Accidental double-buying of the same product
3. What is NOT Covered
No refunds will be provided for:
- Change of mind or buyer's remorse
- Dissatisfaction with the artwork after successful download
- Color variations on different screens (normal)
- Inability to use due to lack of compatible devices
- User error in installation or display setup
- Purchasing wrong size or format by mistake
- After violating our Terms of Service
4. How to Request Technical Support
Contact Us
Email us with your order details and description of the technical issue only.
Provide Evidence
Include order number, screenshots of error messages, or proof of duplicate purchase.
Review Process
We'll review technical issues within 24-48 hours and provide file replacements if needed.
Resolution
For valid technical issues: new download links or duplicate purchase refunds only.
5. Required Information for Technical Support
For technical assistance, please provide:
- Order number or transaction ID
- Email address used for purchase
- Purchase date and time
- Screenshots of error messages or download failures
- Device and browser information (if download issues)
6. Download Access
Important download information:
- Download Window: Links are active for 30 days after purchase
- Download Attempts: Files can be downloaded up to 3 times
- File Storage: Save files immediately - we don't provide long-term cloud storage
- Technical Support: Available for legitimate download failures only
7. Why All Sales Are Final
Industry Standard: All sales final policies are standard practice for instant digital downloads because files cannot be returned, deleted verification is impossible, and this protects creators' intellectual property.
8. Preventing Purchase Mistakes
To avoid unwanted purchases:
- Carefully review product previews before purchasing
- Check file specifications and compatibility
- Read the full product description
- Contact us with questions BEFORE purchasing
9. Chargebacks and Disputes
Please note:
- Chargebacks for "buyer's remorse" may result in account suspension
- Contact us first for legitimate technical issues
- Fraudulent chargebacks may result in legal action
- We work with payment processors to resolve genuine disputes
Contact Us for Technical Support
Need help with download issues, corrupted files, or duplicate purchases?
Email: Contact us through our contact page
Response Time: We typically respond within 24-48 hours
Before You Buy: Please review all product details carefully as all sales are final. We're happy to answer any questions before you purchase!